Privacy Policy

Last updated: May 15, 2024

Welcome to CloudTech Studio ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and protect information that identifies or is associated with you ("personal information") when you use our website (cloudtechstudio.de) and our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

1.1. Information You Provide to Us

We collect information that you provide directly to us, including:

• Contact Information: When you fill out contact forms, request a consultation, or subscribe to our newsletter, we collect your name, email address, phone number, and company name.
• Project Information: When you inquire about our services, we collect information about your project needs, goals, and requirements.
• Account Information: If you create an account with us, we collect login credentials and account preferences.
• Payment Information: When you make a purchase, we collect payment details, billing address, and other transaction information.
• Communications: When you contact us, we keep a record of your communication to help solve any issues you might be experiencing.
• Survey Responses: If you participate in our surveys, we collect your responses.

1.2. Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and your interaction with our website:

• Usage Data: We collect information about how you interact with our website, including pages visited, time spent on each page, links clicked, and the referring webpage.
• Device Information: We collect information about the device you use to access our website, including device type, operating system, browser type, and screen resolution.
• Location Information: We may collect your approximate location based on your IP address.
• Log Data: Our servers automatically record information created by your use of our website, including your IP address, browser type, and the date and time of your visit.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and to better understand how you use our website. For more information, please see our Cookie Policy section below.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website and services
• Develop new products, services, features, and functionality
• Communicate with you, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Process transactions and manage your account
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities in connection with our website and services
• Detect, prevent, and address technical issues, security breaches, and fraudulent activities
• Comply with legal obligations and enforce our terms and policies

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, order fulfillment, information technology services, customer service, email delivery, and auditing.
• Business Partners: We may share your information with business partners to offer you certain products, services, or promotions.
• Professional Advisors: We may share your information with professional advisors, such as lawyers, auditors, and insurers, where necessary in the course of the professional services they provide to us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell your personal information to third parties.

4. Cookie Policy

Our website uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

4.1. What are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

4.2. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

4.3. Third-Party Cookies

We use services from the following third parties, which may also set cookies on your device:

• Google Analytics (analytics service)
• Google Ads (advertising service)
• Facebook Pixel (advertising service)
• LinkedIn Insight Tag (advertising service)
• Stripe (payment processing)

4.4. Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. Generally, you can also set your browser to notify you when you receive a cookie so that you can choose whether or not to accept it.

If you choose to block or delete cookies, you may not be able to use all the features of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

6. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request access to your personal information.
• Correction: You have the right to request that we correct inaccurate or incomplete information about you.
• Deletion: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. Please note that these rights may be limited or qualified by applicable law, and we may need to verify your identity before responding to your request.

7.1. Email Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any such email. Even if you opt out of receiving marketing emails, we may still send you non-marketing emails, such as emails about your account or our ongoing business relations.

8. Children's Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are a resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in Germany, and our group companies and third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and third-party service providers and partners, which require all such recipients to protect personal information that they process from the EEA in accordance with European data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last updated" date displayed at the top of this Privacy Policy.

11. Contact Us

12. Data Protection Officer

Our Data Protection Officer can be contacted at:

Email: dpo@cloudtechstudio.de

13. Supervisory Authority

If you are a resident of the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

14. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you certain rights with respect to your personal information. This section describes your CCPA rights and explains how to exercise those rights.

• Right to Know: You have the right to request that we disclose to you the categories of personal information we have collected about you, the categories of sources from which we collected the personal information, the categories of personal information we sold or disclosed for a business purpose, the categories of third parties to whom we sold or disclosed the personal information for a business purpose, and the specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request that we delete any personal information about you that we have collected from you.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under the CCPA, please contact us using the contact information provided above. Please note that we may need to verify your identity before responding to your request.

Thank you for trusting CloudTech Studio with your personal information. We are committed to protecting your privacy and ensuring that you have a positive experience when using our website and services.